Clear document structure
Pages use one primary heading, meaningful section headings, landmarks and descriptive link text.
A live platform should be understandable before it is impressive.
FeelThere aims to make public website content and core product journeys perceivable, operable and understandable across devices and input methods.
Build public content on a semantic, responsive foundation.
Keyboard operation
Navigation and interactive controls should remain usable without relying on a pointer alone.
Readable presentation
Text, focus states, contrast and responsive layouts are reviewed across common viewport sizes.
Communicate meaning beyond a single visual treatment.
Useful image alternatives
Informative product images receive concise alternative text; decorative brand marks are hidden from assistive technology.
Reduced motion preferences
Interface motion should respect the user’s reduced-motion setting where animation is present.
Plain-language actions
Buttons, forms and error messages should explain the action or problem without relying on color alone.
Report the barrier with enough context to reproduce it.
Include the affected route
Share the page URL and the exact task that could not be completed.
Name the environment
Include device, operating system, browser and assistive technology when relevant.
Request another format
Use the contact page when public content is needed in a more accessible form.
Contact FeelThereIf the interface blocks the task, tell us where and how.
Use the support or contact path and include the relevant product, account state and policy question.